Ferry ticket are delivered to passengers in the form of printed ticket and electronic ticket, in case of force majeure or due to objective factors Mai Linh Express regulates the refund, postponement and cancellation of purchased ticket as follows:
| Number of tickets | Ticket change fee | Cancellation fee | Time | Times |
|---|---|---|---|---|
| 1-10 ticket(s) | Free | 30% | Before 24h (1 day) | 01 |
|
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Conditions for exchange and cancellation of ticket:
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- If the passenger ticket has been purchased but for some reason the passenger cannot make the trip, the ticket must be returned 24 hours before the ferry departure time.
- Passenger tickets purchased after the ferry leaves the berth will not be valid for disembarkation and will not be refunded.
- In the event of force majeure, ferry schedule changes or cancellations, passengers who have purchased tickets in the changed ferry will be given priority to arrange for the next ferry. If the passenger does not want to continue the journey, 100% of the paid fare will be refunded.
- Refund time will be done after 07 – 15 days from the time of ticket cancellation.
